Taylor Heating, Inc.
Customer Service Representative
Full Time • Rochester
Here at Taylor Heating, we live by a very simple philosophy. We call it the WOW experience, that little extra effort that leaves those who work with you happy to do so. As a customer service representative, you will be responsible for providing the WOW experience to our customers over the phone and via electronic communications.
We are interested in an enthusiastic individual who can listen to customer inquiries, validate customer concerns, and then offer a solution to each individual problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Job Duties
The successful candidate for this position will be able to deal with both inbound calls, outbound calls & scheduling appointments. More specifically, handling the requests of our customers, dispatching technicians and making effective use of our scheduling software. Taylor is in the midst of some exciting changes, and you will have the opportunity to grow and develop alongside the organization. We have built a reputation over the past 70 years for always putting the customer first, and the successful candidate will be able to display this by communicating in a friendly, helpful and efficient manner.
Job Requirements
- Basic computer skills including experience with Microsoft Office, Google products, and CRM software.
- 1+ year of experience in outbound calling.
- 3+ years of customer service experience
- Strong written and verbal communication skills.
- Occasional availability on Saturday
Benefits
- Paid training and immediate start date
- Health Insurance
- Dental Insurance
- Life Insurance
- Paid Holidays
- Paid Time Off
- Retirement Plan
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Compensation: $16.00 - $20.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!
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Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.