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Service Dispatcher Richmond

Service Dispatcher

Full Time • Richmond
The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department.  The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.  
 
Benefits
  • Careers Advancement Opportunities 
  • Competitive Compensation
  • Year-Round Work
  • Must be available to work flexible schedule including Weekends
 
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position.  Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Foster Plumbing & Heating, Inc's service technicians, suppliers, and service customers.  Representative duties include:
  • Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
  • Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
  • Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts.
  • Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
  • Cooperating with all Departments in support of all facets of the Service Department's goals and objectives.
  • Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
  • Performing related staff-level duties as directed by the Service Manager.
 
Job Qualifications: 
  • Proven experience in a customer service environment preferably in HVACR contracting, Plumbing or building services industry.
  • Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR and Plumbing field, suppliers, and the hearing impaired.
  • Basic knowledge of HVACR technology and Plumbing practices.
  • Knowledge of HVACR and Plumbing -related terms. 
  • Ability and initiative to work a non-standard schedule as needed.
  • Skill and ability to communicate service jobs and service contracts, in a letter, and on the phone.
  • Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
  • Current Virginia driver’s license with a 'clean' driving record.
Salary based on Experience
Compensation: $18.00 - $24.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Benefits of working as an HVACR Technician

If you are looking for an honest company that values its greatest assets, our employees, look no further. 
We offer health care, life insurance, 401K with matching, profit sharing and more.  
Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.