Service Tech Level 5 / Field Technical Support

Reports To: Service Manager

Required Qualifications

· Ability to read and interpret wiring diagrams and blueprints.

· Be familiar with a wide range of equipment and troubleshooting techniques.

· Experience making repair and replace decisions.

· Advanced customer service skills.

· Acquire NATE certification within one year of employment as Service Technician 5

· Demonstrate willingness to accept responsibility and leadership roles.

· Operate scissors and genie lifts in safe manner.

· Knowledge of basic sheet metal practices.

· Knowledge of duct sizing

· Knowledge of zoning

· Knowledge of air balancing principles and techniques.

Duties, Roles and Responsibilities

· Provide phone and onsite technical support for service technicians

· Troubleshoot all types of equipment; make repair and replace decisions.

· Provide repair quotes for own jobs and for other technicians when necessary

· Perform air balance with velometer or hood and recognize when and what problems exist from the test.

· Layout, design and install low voltage wiring.

· Compile a complete materials list from blueprints.

· Verify and coordinate HVAC building code compliance.

· Present training seminars and classes for in-house meetings.

· Participate in Review Process for service technicians

· Installing, maintaining and repairing ventilation and air conditioning systems and equipment.

· Identifying maintenance risks on equipment.

· Diagnosing electrical and mechanical faults for HVAC systems.

· Cleaning, adjusting and repairing systems, and performing warranty services.

· Performing emergency repairs promptly and efficiently.

· Ensuring compliance with appliance standards and with Occupational Health and Safety Act.

· Complying with service standards, work instructions and customers' requirements.

· Assisting with customers' queries.

· Meet all KPI requirements daily

· Communicate clearly, the ideas and explanations of problems to customers and coworkers.

· Train, instruct and oversee other employees at Service Managers request.

· Acquire commercial and residential planned maintenance agreements.

· Writing work order for projects sold.

· Converse with facilities engineers, building and homeowners, and general contractors

· Maintain professional appearance and attitude at all times.

· Run after hours calls as required.

· Assist service manager with after hours technical support

· Other duties as assigned.

Benefits provided

Paid Health insurance for employee
$75 monthly allowance towards dental, vision, STD, LTD, accident insurance
Company vehicle provided to be operated per company vehicle policy.
Spiffs for planned maintenance agreements and accessories sold.

Purchase of tools through paycheck deduction program.
Periodic training from various equipment manufacturers, local utilities, national industry associations and Cosby Heating & Cooling in-house training programs. Both mandatory and voluntary.

Holidays

· Six (6) paid holidays after 90 day probationary period.

New Years Day Fourth of July Thanksgiving Day

Memorial Day Labor Day Christmas Day

Vacation

· One (1) week after 2080 hours of service.

· Two (2) weeks after 6240 hours of service.

Compensation: $28.00 - $35.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

There are many exciting options for a career in HVACR waiting to be explored.

If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!

Come Here, Grow Here, Stay Here

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Benefits of working as an HVACR Technician

Jobs Are Available Now!

When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.

More Than Just a Career.

HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.

Opportunity for Career Advancement.

Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.

Excellent Pay.

HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.

The Future Is Bright:

Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.

New Technologies.

HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.

Variety of Career Paths.

HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.