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Service Dispatcher Tampa

Service Dispatcher

Full Time • Tampa
The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department.  The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.  
 
Benefits
  • Paid Training
  • Paid Time Off
  • Health, Dental, Vision, Life and AFLAC Benefits Available 
  • Year-Round Work

 
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position.  Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Armstrong Air & Heating, Inc. service technicians, suppliers, and service customers.  Representative duties include:
  • Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
  • Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
  • Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
  • Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded.
  • Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
  • Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
  • Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
  • Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager.
  • Performing related staff-level duties as directed by the Service Manager.
 
Job Qualifications: 
  • Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
  • Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price.
  • Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
  • Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.  
  • Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
  • Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers.
  • Ability to serve as the Service Manager in the absence of the incumbent.
  • Physical ability and initiative to meet with customers on the job-site to demonstrate Armstrong Air & Heating, Inc.'s commitment to superior customer service and concern for its clients.
  • Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
  • Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry.
  • Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
  • Current (state) driver’s license.
Compensation: $15.00 - $19.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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Benefits of working as an HVACR Technician

 
Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.