All-Star Heating and Air Conditioning
Office Manager
Full Time • Knoxville
Benefits:
- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
- Training & development
The Office Manager is responsible for the performance, accountability, and efficiency of the office operations team. This role directly impacts revenue, customer experience, technician productivity, and profitability. The Office Manager leads CSRs and dispatch, ensures accurate administrative execution, and enforces company processes through measurable performance standards.
Success in this role is defined by clear KPIs, consistent reporting, and continuous improvement.
Benefits
- Training
- Careers Advancement Opportunities
- Flexible Scheduling
- Competitive Compensation
- Year-Round Work
- Spiffs, Rewards, & Employee Contests
Responsibilities
- Directly manage and coach CSRs, dispatchers, and administrative staff.
- Establish clear performance expectations for each role.
- Conduct structured weekly team meetings and individual coaching sessions.
- Ensure adequate staffing coverage for phones, dispatch, and administrative needs.
- Support and reinforce company culture, professionalism, and accountability.
- Oversee inbound call handling, booking accuracy, and customer communication.
- Ensure CSRs follow call scripts, booking standards, and data entry requirements.
- Monitor call quality and customer interactions.
- Address escalated customer concerns promptly.
- Ensure accurate invoicing, job closeout, and documentation.
- Oversee net-30 and commercial billing processes.
- Support HR and accounting functions.
- Maintain organized and accurate records.
- Create, maintain, and deliver scheduled performance reports.
- Track office, CSR, dispatch, and technician KPI's
- Identify trends, gaps, and improvement opportunities.
- Hold teams accountable to performance standards.
- Serve as primary office contact for financing and warranty processing.
- Support technicians and sales with financing approvals.
- Ensure warranty registrations are completed accurately and timely.
Job Qualifications:
- High school diploma.
- Experience and the physical ability to perform all modern business office clerical roles, including mail distribution.
- Demonstrated ability to quickly learn new software and technology, with proficiency in Microsoft Office, Adobe Photoshop, SAP, and social media platforms..
- Ability to operate all current administrative office machines including, a word-processor, computer, typewriter, copying machine, fax machine, calculator, phone operator instrument, printer, base radio, etc.
- Excellent interpersonal and verbal communication skills, including advanced customer service skills on the phone and in person in order to project a professional and efficient image for the company.
- Excellent proofreading, spelling, grammar, arithmetic, and business writing skills.
- Ability to work under time and backlog pressure for extended periods of time.
- Ability to handle multiple tasks efficiently.
Compensation: $60,000.00 per year
There are many exciting options for a career in HVACR waiting to be explored.
If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!
(if you already have a resume on Indeed)
Or apply here.
Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.