Benefits of working as an HVACR Technician
Benefits:
Service Dispatcher / Customer Service Representative
JC Warner
Service Dispatcher / Customer Service Representative
Full Time • JC Warner
The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration and productivity of the Service Department. The incumbent is responsible for creating a positive first impression for JC Warner to all callers and visitors.
Benefits
- Training
- Health Insurance
- Retirement Plan
- Vacation/Sick Leave
- Paid Holidays
- Competitive Compensation
- Year-Round Work
- Spiffs, Rewards
Reliability, Initiative, integrity and organizational skills are essential to achieving departmental goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with JC Warner service technicians, suppliers, and service customers.
Job Qualifications:
Job Qualifications:
- Operating a multi-line telephone system. Answering and transferring callers to the appropriate staff member. Taking and distributing messages as needed.
- Greeting, announcing and directing visitors and customers.
- Assist the sales staff with job folders and other projects as needed.
- Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
- Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
- Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
- Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
- Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
- Performing related staff-level duties as directed by the Service Manager.
- Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
- Excellent oral and written communication skills.
- Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician is desirable.
- Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
- Knowledge of Service Titan scheduling software not required but would be a asset.
Key Competencies:
- Honesty- Integrity-Dependability
- Excellent Customer Service skills
- Ability to communicate empathy
- Detail oriented
- Able to multi-task
- Basic knowledge of Microsoft Office applications
- Knowledge of Service Titan software a plus
Compensation: $19.00 - $25.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!
(if you already have a resume on Indeed)
Or apply here.
Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $62,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.