Century Mechanical Holdings
Service Coordinator Dispatcher Kelly Air
Full Time • CM-Kelly
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
The Service Coordinator and Dispatcher is responsible for coordinating daily service operations, including dispatching field technicians, managing ServiceTitan workflows, and overseeing day-to-day office activities that support efficient service delivery. This role serves as the central point of communication between the field, office, customers, and leadership to ensure schedules are optimized, jobs are properly documented, and operational standards are consistently followed.
This position requires strong organizational skills, operational judgment, customer service awareness in a fast-paced trade environment.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Dispatch & Scheduling Operations
- Schedule, dispatch, and monitor service technicians daily using ServiceTitan
- Optimize routes and job assignments based on technician skill level, location, urgency, and capacity
- Respond to same-day service changes, emergency calls, and schedule disruptions
- Communicate job details, customer notes, special instructions, and safety requirements to technicians
- Track technician status (en route, on site, completed, follow-up required)
Customer Experience & Communication
- Serve as escalation point for customer service issues related to scheduling or service execution
- Communicate professionally with customers regarding arrival windows, delays, and follow-ups
- Ensure consistent application of service standards and customer communication protocols
- Support resolution of billing or service discrepancies in coordination with management
Required Qualifications
- High school diploma or equivalent
- 1-3 years’ experience in dispatch or office coordination in HVAC, plumbing, electrical environments
- Must have experience with ServiceTitan
- Strong understanding of dispatching, service workflows, and technician utilization
- Proficiency in Microsoft Office (Excel, Outlook, Word)
Skills & Competencies
- Strong organizational and multitasking abilities
- Calm, professional communication under pressure
- Operational problem-solving and decision-making skills
- Customer-focused mindset with firm process enforcement
- Attention to detail and system accuracy
- Ability to work cross-functionally with field and office teams
Physical & Work Environment Requirements
- Office-based role with extended periods of computer and phone use
- Ability to manage high call and dispatch volume in fast-paced environments
- Occasional after-hours availability for service escalations, as needed
Compensation: $20.00 - $24.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!
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Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.