Are you a skilled communicator who enjoys building customer relationships, identifying opportunities, and turning conversations into results? We have an opportunity for you!
Cooper’s Plumbing & Air is seeking a motivated, customer-focused Inside Sales Representative to join our growing team!
In this role, you'll connect with homeowners, follow up on previous service recommendations, and help customers find the right solutions for their homes. If you're organized, goal-oriented, and enjoy working in a supportive, team-focused environment, we'd love to hear from you!
At Cooper’s, we believe in doing the right thing for our customers, supporting our employees, and creating opportunities for long-term career growth.
What We Offer
- $40,000 Base Salary + Performance-Based Bonus Opportunities
- Flexible Paid Time Off
- Medical Insurance options, Dental & Vision Insurance
- 401(k) with Company Match
- Life Insurance
- Ongoing Training & Professional Development
- Career Advancement Opportunities
- Supportive, Team-Oriented Work Environment
Bonus compensation is based on performance and is not guaranteed.
What You'll Do
- Make outbound calls to follow up on previous service recommendations, technician invoices, and unsold proposals.
- Connect with homeowners to understand their needs and recommend appropriate service solutions.
- Convert qualified opportunities into scheduled appointments and booked jobs.
- Clearly communicate service benefits, available promotions, warranties, and financing options.
- Maintain accurate customer information, follow-up records, and sales activity in CRM systems.
- Work toward established monthly and quarterly sales goals.
- Coordinate with service, dispatch, and operations teams to ensure a positive customer experience.
- Follow company processes while providing professional, responsive customer service.
- Build lasting customer relationships through consistent communication and follow-through.
What Makes You a Great Fit
- Previous inside sales, outbound calling, or customer service experience preferred.
- Strong verbal and written communication skills.
- Ability to build rapport and confidently discuss service recommendations.
- Excellent organizational and time-management skills.
- Comfortable managing multiple customer opportunities and follow-up activities.
- Proficiency with computers, CRM systems, and Microsoft Office.
- Ability to address customer questions and concerns professionally.
- Self-motivated, dependable, and comfortable working toward performance goals.
- Commitment to integrity, teamwork, and customer satisfaction.
Additional Skills That Set You Apart
- Experience in HVAC, plumbing, home services, or a related industry.
- Familiarity with ServiceTitan or similar customer management software.
- Experience converting previous estimates or unsold proposals into booked services.
- Understanding of sales performance metrics, job profitability, and return on investment.
- Experience discussing financing options and helping customers evaluate service solutions.
Not every preferred qualification is required. We welcome applicants with transferable skills and a willingness to learn.
Build Your Career With Cooper's!
At Cooper’s Plumbing & Air, our mission is Life Changing Careers, Life Changing Service!
We're looking for someone who takes pride in their work, values customer relationships, and wants to contribute to a team committed to exceptional service.
Ready to put your communication and sales skills to work? Apply today and grow your career with Cooper's Plumbing & Air!
Cooper’s Plumbing & Air is an Equal Opportunity Employer.
