Century Mechanical Holdings
HVAC Service and Permit Coordinator HWP
Full Time • Harwich Port Heating & Cooling
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Location: Harwich Port, MA
Position: Full-Time
Compensation: $25–$28 per hour, based on experience
Position: Full-Time
Compensation: $25–$28 per hour, based on experience
We are seeking a highly organized, detail-oriented HVAC Service and Permit Coordinator to join our team in Harwich Port, MA.
This position plays a key role in keeping daily service operations running smoothly by coordinating technician schedules, managing work orders, overseeing permitting processes, communicating with customers, and supporting the field service team.
The ideal candidate has experience in the HVAC or skilled trades industry, strong customer service and administrative skills, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Scheduling & Dispatching
- Schedule and dispatch HVAC service technicians based on availability, location, and skill set.
- Manage daily and weekly service calendars to maximize efficiency.
- Monitor technician progress and adjust schedules as needed.
- Coordinate service appointments, maintenance visits, and follow-up calls.
Work Order Management
- Create, manage, and close out work orders in ServiceTitan.
- Verify customer information, equipment details, labor, parts, and warranty information.
- Ensure accurate job documentation, purchase orders, and service records.
- Support billing and collections by ensuring timely and accurate work order completion.
Customer Service & Communication
- Serve as the primary point of contact for customers, technicians, and management.
- Handle incoming calls, emails, and service requests.
- Communicate appointment confirmations, scheduling changes, and service updates.
- Resolve customer concerns professionally and escalate issues when necessary.
Permitting & Warranty Administration
- Apply for and track HVAC installation, replacement, and service permits.
- Coordinate with local municipalities regarding permit approvals, inspections, and required documentation.
- Maintain accurate permit records, track expiration dates, and follow up on outstanding approvals.
- Register manufacturer warranties and maintain accurate documentation.
- Track warranty information, expiration dates, and required follow-ups.
Maintenance Agreements & Administrative Support
- Create, renew, and manage residential and light commercial maintenance agreements.
- Schedule preventative maintenance visits and follow up on expiring agreements.
- Assist with technician timecards, service reports, and administrative documentation.
- Coordinate with technicians and warehouse personnel regarding parts and materials.
- Maintain accurate records and support daily service operations.
Requirements
- 2+ years of experience in HVAC, plumbing, electrical, or a related service-based industry.
- Experience with ServiceTitan required.
- Strong scheduling, dispatching, and administrative experience.
- Excellent customer service and communication skills.
- Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Proficiency with computers and service management software.
- Knowledge of HVAC systems and terminology preferred.
- Experience with permitting, warranty registration, and maintenance agreements is a plus.
Work Environment
- Office-based position requiring prolonged sitting, computer use, and administrative tasks.
- Ability to lift up to 25 pounds occasionally.
What We're Looking For
- A dependable, organized professional who takes ownership of daily responsibilities.
- A strong communicator who works well with customers, technicians, municipalities, and management.
- Someone who can problem-solve, adapt quickly, and keep operations moving efficiently.
- A team player with a positive attitude and customer-first approach.
Compensation & Benefits
$25–$28 per hour, based on experience
- Medical, dental, and vision insurance
- 401(k) with company matching
- Paid time off
- Life insurance
- Health savings account (HSA)
- Flexible spending account (FSA)
- Employee assistance program
- Professional development assistance
- Tuition reimbursement
Join Our Team!
If you have experience in HVAC service coordination, scheduling, dispatching, permitting, and ServiceTitan, we want to hear from you! Join a team where your organizational skills, communication, and attention to detail make a direct impact on daily operations and customer satisfaction.
Compensation: $25.00 - $28.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!
(if you already have a resume on Indeed)
Or apply here.
Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.