Serenity Air Inc.
Scheduling Coordinator and Customer Care Specialist
Full Time • Puyallup
Benefits:
- Paid time off
- Training & development
Serenity Air, Inc. is a growing HVAC company that follows Christian values. We are a family-operated business that values excellent customer service and high quality work. We are looking to hire a positive, friendly, reliable and detail-oriented person to join our team!
Must be available to work the following schedule:
Full-Time, Monday - Friday, 7:00am - 4:30pm, No Weekends, $25+ per hr, Pay Based on Experience. PTO, Paid Holidays, Medical
Must be available to work the following schedule:
Full-Time, Monday - Friday, 7:00am - 4:30pm, No Weekends, $25+ per hr, Pay Based on Experience. PTO, Paid Holidays, Medical
Customer Care Specialist:
Reception – Schedule or redirect incoming calls, promptly respond to email inquiries requiring service or scheduling
Customer Care – Working with Technicians to debrief service calls, follow up with customers, appointment confirmations, collect open invoices and ensure account accuracy
Develop and maintain friendly, respectful and helpful customer service relationships for all new and long-term customers.
Maintain Data – Update lead sites & multiple database platforms
Scheduling Coordinator / Dispatch:
Maintaining service and sales schedules – All scheduling and technician monitoring, filling schedule gaps, adjusting schedule for efficiency and preparing/updating technicians for the day
Membership Program – Seasonal scheduling and maintaining extensive customer database
Assisting Service Manager – Ensuring needs are met for customers and technicians, prioritizing tasks, communicating corrections and team training opportunities and general support
Coordinating Repairs – Working with technicians to secure estimate approval, order parts and schedule return trips appropriately
Working closely with other office staff to complete priority tasks
Reception – Schedule or redirect incoming calls, promptly respond to email inquiries requiring service or scheduling
Customer Care – Working with Technicians to debrief service calls, follow up with customers, appointment confirmations, collect open invoices and ensure account accuracy
Develop and maintain friendly, respectful and helpful customer service relationships for all new and long-term customers.
Maintain Data – Update lead sites & multiple database platforms
Scheduling Coordinator / Dispatch:
Maintaining service and sales schedules – All scheduling and technician monitoring, filling schedule gaps, adjusting schedule for efficiency and preparing/updating technicians for the day
Membership Program – Seasonal scheduling and maintaining extensive customer database
Assisting Service Manager – Ensuring needs are met for customers and technicians, prioritizing tasks, communicating corrections and team training opportunities and general support
Coordinating Repairs – Working with technicians to secure estimate approval, order parts and schedule return trips appropriately
Working closely with other office staff to complete priority tasks
Additional tasks as required to support SAI team and overall business success
Job Qualifications:
Proven excellent written and verbal communication and customer service skills
Experience with MS Office: Outlook, as well as Google applications - (Service Titan experience welcomed)
Strong work ethic
Team-oriented
Professional appearance and demeanor
Organized, self-motivated and detailed
Strong ability to multi-task and adapt under redirection and project timeline restrictions
Job Qualifications:
Proven excellent written and verbal communication and customer service skills
Experience with MS Office: Outlook, as well as Google applications - (Service Titan experience welcomed)
Strong work ethic
Team-oriented
Professional appearance and demeanor
Organized, self-motivated and detailed
Strong ability to multi-task and adapt under redirection and project timeline restrictions
Compensation: $25.00 - $40.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!
(if you already have a resume on Indeed)
Or apply here.
Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.