Dispatch and Outreach Coordinator
Full Time • Denver
Benefits:
- Spiffs, Rewards, & Employee Contests
- Competitive Compensation
- Paid Vacation
- 401(k)
- Bonus based on performance
- Health insurance
- Training & development
- Dental insurance
- Opportunity for advancement
- Vision insurance
The Service Dispatcher, under the supervision of the Office Manager, plays a crucial role in supporting the administrative and operational aspects of the Service Department.
Position Overview:
Position Overview:
As the Dispatch and Outreach Coordinator, you'll work under the Office Manager to ensure the smooth operation and profitability of the Service Department while aligning with the company's strategic goals.
Responsibilities:
- Assist the Office Manager in planning, organizing, and coordinating departmental resources and objectives.
- Assist the Marketing Manager with all marketing tasks.
- Schedule service jobs considering the complexity of the task and the capabilities of available technicians.
- Train field technicians in customer service, non-technical procedures, and sales and marketing techniques.
- Collaborate with Department Managers to support the Service Department's goals.
- Assist in resolving customer complaints and reporting incidents to the Office Manager.
- Perform additional tasks as assigned by the Office Manager.
Qualifications:
- Proven supervisory experience in customer service, preferably in HVACR contracting or building services.
- Negotiation skills to secure timely receipt of materials at competitive prices.
- Strong oral and written communication skills, including the ability to interact with diverse customer groups, HVACR personnel, suppliers, and the hearing impaired.
- Basic knowledge of HVACR technology and terminology.
- Sales skills to sell service jobs and contracts in writing, and over the phone.
- Understanding of relevant federal, state, and local regulations in the HVACR industry.
- Capacity to assist technicians with after-hours service calls.
- Valid state driver's license.
Compensation: $20.00 - $30.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!
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Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.