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Senior Service Technician Rochester

Hawn Heating & Air Conditioning, Inc.

Senior Service Technician

Full Time • Rochester
Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
The Senior Service Technician reports to the Service Manager, and is responsible for performing a wide range of HVACR servicing jobs for commercial, and residential customers.
 
Benefits
  • Paid Training
  • Careers Advancement Opportunities 
  • Flexible Scheduling
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests
 
Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups.  A Senior Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and Hawn Heating & Air Conditioning, Inc..  Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other Hawn Heating & Air Conditioning, Inc. technicians, the Service Manager, Dispatcher and the Parts Runners.  Representative duties include:
  • Assisting the Service Manager in the planning, organization, motivation, control and coordination of human and other resources in support of the departmental jobs, assignments, and sales.
  • Leading by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
  • Performing special and complex service jobs without assistance, including performing periodic on-call duties, as required.
  • Training Service Department and other Hawn Heating & Air Conditioning, Inc. employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
  • Conducting quality control inspections of Hawn Heating & Air Conditioning, Inc. service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
  • Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts.
  • Developing lead referrals for Hawn Heating & Air Conditioning, Inc. sales staff.
  • Conducting non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned.
  • Assisting the Service Manager with administration, dispatching, and on-site evaluation work.
  • Performing related duties as directed by the Service Manager.
 
Job Qualifications: 
  • High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
  • Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician.
  • Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all Hawn Heating & Air Conditioning, Inc. employees.
  • Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in (state).
  • Interest and initiative in maintaining and advancing his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
  • Current (state) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Hawn Heating & Air Conditioning, Inc. insurance carrier
  • Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
  • Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.
 
Compensation: $20.00 - $40.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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Benefits of working as an HVACR Technician

 
Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.