Benefits:

401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources

Our Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day.

Duties Include:

Assisting clients, technicians, vendors, and others with general information when they call or stop into the office
Scheduling and organizing appointments for customers
Dispatching technicians to job sites
Utilizing computer system for a multitude of tasks - ServiceTitan is primary software
Answering and transferring callers to the appropriate department and staff member
Taking and distributing messages as needed
Updating and keeping customer and company information current
Performing general clerical and administrative functions

Job Qualifications:

High school diploma or equivalent
Experience and physical ability to perform all modern business office roles
Excellent telephone and customer service skills
General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar.
Ability to handle multiple tasks efficiently and timely
Ability to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc
Strong organizational skills required

We have opportunities for a career waiting for you.

If you’re looking for a career that offers job stability, strong pay, excellent benefits and more, then you’ve come to the right place!

(if you already have a resume on Indeed)

Or apply here.

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Some perks of a ZPH Team Member

We provide an abundance of benefits to ensure our team has the tools to succeed.

Pay and Benefits

We do our best to ensure our team is compensated based on their work and experience. As you grow and learn, so too should your earning potential. Our team also takes advantage of things like excellent medical insurance, retirement matching, and so much more.

Family Owned Company

As a small, local company we value each and every one of our team members. We provide paid vacation, time-off, and holidays along with the flexibility around scheduling for personal needs from time to time.

Tools and Equipment

Both our office and technical team members are supplied with the tools needed to do their job to the best of their ability. Our technicians are provided uniforms and even company vehicles to handle their commute.

Training and Growth

We provide ample on-the-job training using the best practices in the industry. External opportunities are available through our network of manufacturers and distributors.