Anderson Mechanical Inc.
Office Assistant/ Dispatcher Scheduler
Full Time • Pascagoula
Benefits:
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Tuition assistance
Our busy HVAC and appliance service and installation company is seeking a skilled dispatcher scheduler to join our team. The ideal candidate will have a strong working knowledge of the industry and be able to handle all incoming and outgoing calls with exceptional customer service. As a dispatcher scheduler, you will be responsible for scheduling appointments for service and installation, dispatching technicians, and handling customer complaints.
Responsibilities:
* Answer all incoming phone calls and respond to customer inquiries in a professional and courteous manner.
* Schedule appointments for service and installation and dispatch technicians to job sites.
* Maintain accurate records of appointments and schedules.
* Handle customer complaints and diffuse upset customers by providing exceptional customer service and finding solutions to their problems.
* Communicate effectively with technicians to ensure that they have all necessary information to complete jobs.
* Work closely with other departments to ensure that all customer needs are met.
* Adhere to all safety guidelines and regulations.
Requirements:
* Minimum of 2 years of experience in a dispatch or customer service role.
* Working knowledge of the HVAC and appliance industry.
* Ability to handle high-pressure situations and diffuse upset customers.
* Excellent communication skills and ability to provide exceptional customer service.
* Ability to work independently and as part of a team.
* High school diploma or equivalent required.
We offer competitive pay, benefits, and on-the-job training to help you grow and advance in your career. If you have a strong working knowledge of the HVAC and appliance industry and are passionate about providing exceptional customer service, we encourage you to apply.
Compensation: $12.00 - $15.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!
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Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.