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HVAC Service Manager Tampa

HVAC Service Manager

Full Time • Tampa
Benefits:
  • Company car
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
The Service Manager reports to the Director of the Service Department and is responsible for the management, administration, growth, and profitability of the Service Department, including responsibility for the applicable sections of the corporate strategic plan. 
 
Benefits
  • Paid Training
  • Careers Advancement Opportunities 
  • Competitive Compensation
  • Year-Round Work
 
Initiative, decisiveness, tact, integrity, judgment, leadership skills and technical knowledge are essential to achieving departmental and corporate goals.  Job-related contact can occur virtually with all demographic groups, with the majority of daily contacts being with Armstrong Air & Electric employees and departmental customers.  Representative duties include:
  • Planning, organizing, controlling, and coordinating all aspects of the Service Department.  
  • Training designated employees in proper servicing procedures, practices, and promotion of the Armstrong's customer satisfaction guarantee philosophy.
  • Scheduling jobs according to the expected complexity of the call against the experience and ability of the available technicians.
  • Working with the Accountant and the Director of Service on the collection of problem accounts.  Negotiating credit when necessary to build the customer base.  Overseeing open account customers when credit limit has been exceeded.
  • Working with other Department Managers, the Owner-Team and the General Manager in support of the corporate goals, mission and vision.
  • Resolving customer complaints in a timely, efficient and cost-effective manner, projecting a professional and customer-friendly attitude.
  • Working with suppliers on issues pertaining to parts performance, reliability, pricing and availability.
  • Providing annual performance appraisals for all Service Department employees.
  • Performing related management-level duties as directed by the General Manager.
  • Managing equipment, special tools, vehicles and parts needs for the Department.
  • Managing the necessary administrative records and controls to protect the interests of the corporation and the customer, to include prompt and accurate invoicing.
  • Implementing quality control procedures for the Service Department to ensure optimal customer service, efficient use of equipment and time, and meeting of departmental strategic and budgetary goals.
 
Job Qualifications: 
  • Ten or more years of combined practical and academic experience in the full range of HVACR sub-fields, including the experience to analyze a typical field situation and provide a timely, correct solution, with at least 3 years of it in a supervisory capacity.
  • Ability to negotiate orders with suppliers to ensure prompt and timely receipt of material as well as the best price.
  • Excellent oral and written communications skills, including the ability to work with all personnel levels, customers and suppliers.
  • A good understanding of marketing and sales techniques for HVAC systems, equipment and services.
  • Possess the physical ability, initiative and knowledge to visit technicians and customers on job-sites for the purpose of demonstrating leadership, achieving rapport, providing superior customer service, and providing support and advice to technicians.
  • Ability to market and sell service jobs, contracts, and bids face-to-face and on the phone.
  • Be able to comprehend and implement applicable federal, state, and local government laws, rules and regulations, as well as corporate policy and philosophy.
  • Possess current (state) driver’s license and the ability to drive all types of vehicles in the corporate fleet within six months of initial employment. Incumbent must be insurable by current Armstrong Air & Heating, Inc. insurance carrier.
  • Excellent leadership and supervisory skills to motivate his/her employees to higher achievements and to keep the departmental morale high.
  • Demonstrated ability to quickly learn new software and technology, with proficiency in Microsoft Office.
Compensation: $20.00 - $40.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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Benefits of working as an HVACR Technician

 
Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.