Century Mechanical Holdings
Operations Manager for Plumbing and Septic
Full Time • CM-Kelly
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Operations Manager for Lehigh Acres and Port Charlotte Locations
Southern Plumbing/Mr. Brown Septic
Southern Plumbing/Mr. Brown Septic
The Operations Manager is responsible for overseeing the daily operations of the Plumbing and Septic divisions, ensuring efficient scheduling, field productivity, customer satisfaction, profitability, and employee development. This role leads dispatch, field technicians, installers, and support staff while driving operational excellence, safety compliance, revenue growth, and service quality.
The Operations Manager serves as the bridge between office staff, field personnel, and leadership, ensuring all departments work together to achieve company goals.
Key Responsibilities
Operations Management
- Oversee daily operations of plumbing, septic, drain cleaning, excavation, and service departments.
- Manage field productivity, scheduling efficiency, and technician utilization.
- Monitor service calls, installations, repairs, inspections, and emergency response activities.
- Develop and implement operational processes to improve efficiency and profitability.
- Ensure jobs are completed on time, within budget, and according to company standards.
Team Leadership
- Lead, coach, and develop field supervisors, technicians, installers, and dispatch personnel.
- Conduct regular performance reviews and establish accountability metrics.
- Recruit, interview, hire, and onboard new employees.
- Foster a positive culture focused on teamwork, safety, and customer service.
Financial Performance
- Monitor departmental KPIs, revenue, gross margin, labor costs, and profitability.
- Review pricing strategies, job costing, and operational expenses.
- Identify opportunities to increase revenue and reduce operational waste.
- Collaborate with ownership on budgeting and growth initiatives.
Customer Experience
- Ensure exceptional customer service throughout all service and installation processes.
- Resolve escalated customer concerns and service issues.
- Monitor customer satisfaction scores, online reviews, and retention metrics.
- Maintain high standards of professionalism and quality workmanship.
Fleet & Equipment Management
- Oversee company vehicles, septic trucks, excavation equipment, and tools.
- Coordinate maintenance schedules and equipment repairs.
- Ensure proper inventory control and material management.
Safety & Compliance
- Enforce OSHA regulations and company safety policies.
- Ensure compliance with local, state, and environmental regulations related to plumbing and septic operations.
- Conduct safety meetings and jobsite inspections.
- Investigate and document workplace incidents.
Strategic Planning
- Assist leadership in developing growth strategies and operational goals.
- Analyze business trends and recommend process improvements.
- Implement technology and systems to improve efficiency and reporting.
Key Performance Indicators (KPIs)
- Revenue Growth
- Gross Profit Margin
- Technician Productivity
- Average Ticket Value
- Customer Satisfaction Scores
- Callback Percentage
- Fleet Utilization
- Labor Efficiency
- Safety Compliance
- Employee Retention
Requirements
Required
- Experience: Minimum of 5-10 years of experience in Plumbing and Septic operations, including at least 3-5 years in a managerial role.
- Experience in both plumbing and septic operations.
- Strong leadership, problem-solving, and decision-making abilities.
- Experience managing service technicians and field operations.
- Understanding of scheduling, dispatching, and workforce management.
- Excellent communication and interpersonal skills.
- Financial and business acumen, including budgeting and cost management.
- Experience with ServiceTitan, Housecall Pro, FieldEdge, or similar software.
- Knowledge of septic systems, lift stations, drain cleaning, and excavation.
- Valid driver's license.
Compensation: $90,000.00 - $120,000.00 per year
There are many exciting options for a career in HVACR waiting to be explored.
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Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.