Century Mechanical Holdings
HVAC Customer Service Representative CT Air
Full Time • CM-Connecticut
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
We are seeking an experienced HVAC Customer Service Representative to join our team in Milford, CT. This role handles inbound customer calls, schedules and dispatches technicians, and helps ensure a seamless customer experience while supporting daily operations and revenue goals.
Key Responsibilities
- Answer inbound calls and assist customers with HVAC service, maintenance, and installation needs
- Schedule and dispatch technicians efficiently to maximize daily capacity
- Communicate appointment details, timing, and expectations clearly to customers
- Maintain accurate customer and service records in CRM/service software
- Identify opportunities to promote maintenance plans and additional services
- Coordinate with technicians and management to resolve issues quickly
- Handle customer concerns professionally and escalate when necessary
Compensation & Benefits
- $25.00–$28.00 per hour
- Performance-based incentives
- Medical, dental, and vision insurance
- Paid time off and holidays
- Growth and development opportunities within a rapidly expanding organization
Requirements
- 1–3 years of customer service, call center, or dispatch experience
- HVAC, plumbing, or other home services experience required
- Experience scheduling and dispatching field technicians preferred
- ServiceTitan experience is a strong plus
- Comfortable handling a high volume of inbound calls in a fast-paced environment
- Strong communication, organization, and multitasking skills
- Ability to handle customer concerns professionally and resolve issues efficiently
- Comfortable promoting maintenance agreements and additional services when appropriate
- Reliable, professional, and customer-focused
Compensation: $25.00 - $28.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!
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Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.