Century Mechanical Holdings
Dispatch Operations Specialist R&R Electric
Full Time • CM-Around The Clock
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
This role requires you to be highly organized, and detail-oriented to manage the daily coordination of service calls, technician scheduling, and customer communication. This role is essential to ensuring smooth field operations, efficient technician routing, and exceptional customer experiences.
The ideal candidate thrives in a fast-paced environment, is a strong communicator, and has experience using dispatch or field service software (e.g., FieldEdge).
The essential functions include, but are not limited to the following:
Daily Scheduling & Dispatching
- Assign and dispatch technicians based on skillset, job type, and geographic location.
- Monitor job progress and communicate updates or changes with field staff and customers.
- Maintain an organized and efficient job board throughout the day to reduce downtime and increase job completion.
Customer Service & Communication
- Answer incoming service calls, emails, and messages with professionalism and urgency.
- Provide customers with job updates, ETA notifications, and appointment confirmations.
- Handle last-minute schedule changes and resolve scheduling conflicts.
Coordination & Workflow Optimization
- Work closely with service technicians, office staff, and sales teams to ensure accurate and timely job execution.
- Verify that all required information (materials, notes, permits, etc.) is included before job dispatch.
- Optimize routes for field teams to reduce travel time and increase productivity.
Software & Documentation
- Use dispatching software (FieldEdge, etc.) to schedule jobs, update statuses, and log notes.
- Track job progress and completion in real time.
- Assist in generating service reports, job summaries, and technician performance data.
Support & Cross-Functional Tasks
- Deposit A/R checks daily.
- Work with the inventory/purchasing team to confirm material availability before dispatching.
- Support administrative tasks related to job closeout, customer follow-up, or warranty claims.
- Collaborate with operations leadership to improve dispatch procedures and technician utilization.
Requirements
Minimum Qualifications (Knowledge, Skills, and Abilities)
- 2+ years in dispatching, scheduling, or operations coordination (HVAC, plumbing, or related field preferred)
- Experience using field service management software ServiceTitan
- Strong understanding of geographic mapping and technician routing
- Excellent communication and interpersonal skills
- Highly organized with strong multitasking abilities
- Able to work well under pressure and adapt quickly to changing priorities
- Comfortable with technology, CRM systems, and data entry
- Familiarity with HVAC systems and terminology.
- Experience optimizing routes and schedules for field service technicians.
- Knowledge of customer relationship management (CRM) tools.
Compensation: $23.00 - $28.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!
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Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.